Terms & Conditions

Thankyou for visiting A Touch Of Pine's terms and conditions. Please read them carefully, as you will agree to be bound by them when making your purchase.

Description of products

We make every effort to describe products offered for sale as accurately as possible. However we reserve the right to add, remove or amend products without notice.

Pictures and dimensions are given, where ever possible, that are supplied by the manufacturers and displayed by us in good faith and they should be used as a guide only. If you are ordering an item where the dimensions are critical, please contact us before ordering and we will make further enquiries on you behalf.

Cancellation

You may cancel your order within 10 days of placement without charge, cancelling any order after this time will result in a cancellation fee of 20% of the invoice total.

If, on receipt of goods, you choose within 10 days to return them, your only liability will be the full costs of delivery and collection.


Product guarantee

All furniture from A Touch Of Pine comes with a standard 1 year guarantee against manufacturing defects. Should a problem manifest itself within this period the furniture will be repaired or replaced at the discretion of A Touch Of Pine.


Replacement of damaged goods

Goods that are damaged on arrival with the customer will be replaced at no additional cost. It is in the customers own interests however to unwrap and fully inspect furniture at the time of delivery.

Customers have up until 7 days following delivery to report any damage, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by misuse or mishandling following delivery.


Delivery

All items featured on this website are normally delivered to the customer within 6-8 weeks. Furniture delivery quotes refer to the maximum time anticipated for the customers furniture to arrive from the manufacturer to our warehouses. In all cases delivery quotes are not guaranteed but should be regarded as a guide to the anticipated waiting time under normal circumstances.

Our delivery teams make every effort to arrive within an AM or PM time slot (this will be confirmed if you call the day before delivery), customers who fail to keep to this agreed day/time slot to receive their furniture waste time and fuel, creating unnecessary expense and delay for other customers, we therefore regret that we must levy a 50 charge on customers who fail to keep to their delivery arrangements.

Please help us to ensure a satisfactory delivery by telling us if you think a large vehicle might have difficulty reaching the address. This could be because of factors such as narrow roadways, tight corners or low trees, cables or building overhangs. We believe it is better to agree an alternative delivery destination in advance, rather than have our customers suffer delays, inconvenience and the additional cost of the unsuccessful delivery.

Goods delivered by us will be placed in the customers preferred location, provided that reasonable access is available.

It is the customers responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. In the event of the restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.

It will not be responsibility of A Touch Of Pine to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.

A residential phone number must be provided for all orders placed, and this number must be for the address on the order and in the name of the person placing the order. A mobile number would also be appreciated to aid the delivery drivers.