Helpdesk

You can always give us a call if you have any questions but here are a few FAQs to get you started...

Do we deliver?

Yes, in short we deliver to most locations. If you take a look at our Delivery page (CLICK HERE), there is a clever tool to calculate the cost. If you don't see a price then a distance from our warehouse to your location will be shown and we can discuss this when you call.

Is everything in stock?
For the most part yes, we hold a huge amount of stock for immediate delivery, but we do also source a huge quantity of furniture from lots of different suppliers and manufacturers so if for any reason we have not got an item in stock then the average lead time is around two to four weeks, but please do give us a call to check on availability.

Is everything assembled?
Yes, everything is assembled. Tables usually come with the legs detached for ease of transport but the delivery team will pop these on for you when it is delivered. Beds (with the exception of bunk beds) are delivered and assembled free of charge. Wardrobes will usually dismantle and the delivery team will dismantle and reassemble on delivery for you as part of the delivery charge.

What finishes are available?
Many of our products are available in various stains, the wood is then either waxed (giving a more matt traditional finish) or lacquered (a more polished appearance) or oiled (on hardwood products) and some can even come painted when looking at a pine product.

Waxed and oiled furniture requires waxing or oiling using a clear Danish or a simple furniture. It is best to use an oil on hard wood products such as Oak and a wax for softer timbers like Pine. Tables getting harder wearing will need oiling/waxing more often than an occasionally used wardrobe. Some wax products have stains mixed in with them, these can be used to enrich the shade of the furniture or to touch up marks or knocks in the wood.

Lacquered furniture needs less attention as the wood is sealed. A polish now and again is fine. If marks do occur,apply a little wax the correct shade to help mask the flaw, it is always a good idea to use place mats before placing any hot items on any solid wood surface.

Do I get a discount for buying several items?
Our prices are already very competitive but for those of you that wish to make larger purchases, we offer our 'Bulk Purchase Rewards' for even better savings. The following discounts apply to purchases between these values:

£1000 - £1999 ... Less 5%
£2000 - £3499 ... Less 7.5%
£3500 - £5999 ... Less 10%
£6000 and above ... Less 15%

These discounts are automatically applied to your basket or, if you prefer to purchase in our stores in Banbury or Bicester, our sales staff will deduct these discounts at the sales desk.

Our discounts also do not apply to items already reduced as these are already the very best prices we can offer.
For our current Sale Items, do take a look at our bargains CLICK HERE

Bicester Warehouse Clearance Items
Please do take the time to visit our Bicester Superstore with our Brand New Warehouse Clearance Area. We display unbelievable bargains in this area, mainly from discontinued collections or slight seconds. The offers are far too good to advertise on our website and, as you can imagine, stock is changing daily so pay us a visit and see for yourself. It is truly an Aladdin's Cave of surprises!

Our Price Match Policy
If you find an identical product elsewhere we will match the price providing you provide us with printed evidence at the time of sale. If the item is displayed on a competitor's website you must provide us with the specific link of the product, not just a general website address. Our price match is only applicable at the time of purchase so should you subsequently find the item cheaper elsewhere after you have made your purchase with us we will not match that price.

What guarantee do I have for my furniture?
There is a standard 1 year manufacturers guarantee on all of our products against any manufacturing defects, should any problem manifest itself within this time then please call us and the item will be replaced or repaired.

Our manufacturers also offer a 2 year paint warranty on all our painted products against discolouration and knot bleed. If, during this time, your furniture is affected we will replace the item free of charge if you present the original sales receipt. After this time, we will obtain a quotation for collecting the item or items from you, respraying to showroom condition and returning to your home.

What if I don't like what I've ordered?
Of course we are on hand to help you check and re-measure your furniture before you place your order. We can also order you in colour samples if you are "not quite sure". Our friendly staff are here to help with anything we can so we are not placed in this situation for us both. However, if you insist that we take the furniture back for the simple reason that you "just don't like it" then we shall deduct a re-stocking fee of 15% of the value of the goods in order for us to make good the items ready to sell in our stores or, if longer than 1 month after delivery or collection, we shall offer a credit note for you to spend in store.
Unfortunately, we are not able to accept back any 'Made To Measure' items as they are unique to you.

How do I care for my furniture?
We have a great blog on our site that contains some top tips for looking after your furniture. Take a look CLICK HERE

We also sell a fine range of products to care for your furniture long after your purchase. Take a look CLICK HERE.

Furniture Measurements
You will see measurements on our site for every piece of furniture we provide. These are as accurate as we can make them but we are human - there are occasionally some mistakes as we have nearly 1,500 individual products to manage. So when you are measuring a room, please do check the measurements with us first. We are always glad to help and tape measures are available in our stores free for you to use. Remember too that we offer a 'Made to Measure' service on our Blenheim Pine and Grange Pine collections when standard measurements do not quite fit the space. Please ask for details or watch our video below.



Our Made To Measure Service Explained